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Effective: May 9, 2026 · Last updated: October 8, 2026

Terms of Service

These Terms of Service (“Terms”) govern your use of the PixVend platform operated by DANCUEDIGITAL LLC - PixVend Protected Series, a Florida protected series of DanCueDigital LLC (“PixVend,” “we,” “us,” “our”). By creating an account or using PixVend, you agree to these Terms.

1. Definitions

  • Platform: the PixVend website, API, and related services at pixvend.com and all subdomains.
  • Seller: a user who uploads, organizes, and sells photos or prints through the Platform.
  • Buyer: a person who purchases digital downloads, prints, or other products through a Seller’s storefront.
  • Content: photos, images, text, logos, and any other material uploaded to the Platform.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use PixVend as a Seller. Buyers must be at least 13 years old. By using the Platform, you represent that you meet these requirements.

3. Accounts

  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate information during registration.
  • One person or legal entity may operate multiple stores only on the Enterprise plan.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

4. Seller Obligations

  • You must own or have the legal right to distribute all Content you upload.
  • You are solely responsible for obtaining model releases, property releases, and any other permissions required for the photos you sell.
  • You must comply with all applicable laws, including tax obligations in your jurisdiction.
  • You must not upload Content that infringes on third-party intellectual property rights.
  • You grant PixVend a limited, non-exclusive license to display, resize, watermark, and cache your Content solely for the purpose of operating the Platform (gallery display, thumbnails, CDN delivery). This license terminates when you delete your Content or close your account.
  • Restricted business categories. You may not use the Platform to sell or distribute products or services in Stripe’s restricted business categories, including but not limited to: adult content of any kind, regulated firearms, controlled substances, gambling-related products, financial services without proper licensing, get-rich-quick schemes, and counterfeit goods. PixVend may, at its sole discretion, immediately suspend your account, freeze your Connected Account balance, and forfeit any pending payouts if we determine you are operating in a restricted category. Any restriction may be lifted only after a documented compliance review.

5. Subscriptions & Billing

  • Paid plans are billed monthly via Stripe. Your subscription renews automatically until canceled.
  • You may cancel at any time. Cancellation takes effect at the end of the current billing period.
  • We reserve the right to change pricing with 30 days’ written notice. Existing subscribers are grandfathered at their current rate for 90 days after a price change.
  • If payment fails, we will attempt to charge your card up to 3 times over 14 days before suspending your account.
  • Wallet. You may prepay any amount into a PixVend wallet. Wallet funds are applied automatically to your subscription, plugin, and add-on charges before your payment method is charged. Wallet deposits are non-refundable and cannot be withdrawn, transferred, or redeemed for cash.
  • The Free plan is subject to a 5% commission on digital sales and a 20% fee on print sales. Paid plans have 0% commission on digital sales and a lower fee on print sales.

6. Payments & Payouts (Stripe Connect)

  • PixVend operates as the merchant of record for buyer transactions using Stripe Connect’s Marketplace model. Buyer payments are processed through PixVend’s platform Stripe account, the applicable platform fee is deducted, and the remaining funds are transferred to your Stripe Connected Account.
  • New accounts: payouts begin once your account is at least 14 days past Stripe approval and has 10 paid sales. Until then your earnings are held in your Stripe Connected Account. PixVend may also hold or delay payouts, or keep a reserve, when needed to protect against fraud, chargebacks or refunds.
  • After the new-account period, payouts are weekly; established sellers may choose daily payouts. Standard payouts have a 2-business-day rolling availability set by Stripe. Instant Payouts are available at your option for a 1% fee (minimum $0.50) charged by Stripe to you.
  • A payment processing fee of 3.75% + $0.30 per transaction is deducted from each sale and is the Seller’s responsibility. Processing fees are non-refundable: when a Seller refunds an order, the buyer is refunded in full, the sale amount is reversed from the Seller’s Connected Account, and the processing fee on that sale is recovered from the Seller’s subsequent sales.
  • 1099-K reporting is handled by Stripe for Sellers exceeding annual thresholds. Sellers are solely responsible for their income tax obligations.

6a. Chargebacks, Disputes, and Recovery

  • Liability. Buyer-initiated chargebacks, disputes, and fines imposed by Stripe or the card networks are debited from PixVend’s platform Stripe account. You authorize PixVend to recover the full amount of any such debit, plus any associated Stripe fees, from your Stripe Connected Account balance, by deducting from your future payouts, or by invoicing you directly.
  • Collection. If your Connected Account balance is insufficient and your future payouts do not satisfy the outstanding amount within 90 days, PixVend may pursue collection through normal commercial channels and you agree to pay reasonable collection costs.
  • Reserves. PixVend may, in its sole discretion, hold a percentage of your sales as a reserve against potential chargebacks, fines, refunds, or compliance issues. Held reserves are released to your Connected Account after the relevant dispute window has passed (typically 90–180 days).
  • Cooperation. When PixVend requests evidence to respond to a chargeback or dispute (proof of delivery, communication records, photographs of a delivered print, etc.), you agree to provide it within 48 hours of the request. Failure to respond promptly may result in the dispute being resolved against you at your expense.
  • Account closure with outstanding balance. If you close your account or your account is terminated while a chargeback exposure exists, PixVend may continue to hold funds sufficient to cover the exposure until all dispute windows have closed.

6b. Support and Communications

  • PixVend handles all buyer-facing support for payment, refund, and dispute issues. Buyers should not be directed to Stripe or to your personal contact channels for payment inquiries.
  • You agree to keep your contact email current and to monitor it for communications related to your account, your sales, and your payouts. Communications sent to the email address on file are deemed received within 24 hours.
  • Sellers are expected to respond to PixVend support requests within 48 hours during business days.

6c. Text Messages (SMS)

PixVend sends one-time verification codes to sellers by text, and sellers who use the Texting feature send their customers texts about their photos, orders and bookings, and offers they agreed to receive. Each seller texts from their own registered number under their own business name.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out of texts from that sender at any time. Reply HELP for help.
  • Agreeing to receive texts is not a condition of any purchase.
  • Mobile carriers are not liable for delayed or undelivered messages.
  • Sellers must only text people who agreed to receive their texts, honor opt-outs, and follow the carriers’ messaging rules and applicable law.

How we handle mobile numbers is described in our Privacy Policy. Questions: support@pixvend.com.

7. Print Orders & Fulfillment

  • Print products are fulfilled by Prodigi, a third-party print provider. PixVend is not the manufacturer or shipper.
  • Sellers set their own prices on print products. PixVend applies a platform fee on the print price (not on shipping), which varies by plan tier. The print lab's cost, and shipping when the seller chooses to absorb it, come out of the seller's share.
  • Print quality, shipping times, and delivery issues are subject to Prodigi’s terms. PixVend will assist with print-related support but cannot guarantee fulfillment outcomes.
  • Refunds on prints that are damaged, lost in transit or badly printed are claimed with Prodigi, which reprints or credits the order. The seller is not charged the lab cost while the claim is open or when it is approved. If Prodigi declines the claim, the lab cost is collected from the seller’s future sales.
  • On a change-of-mind refund after the print has gone into production, the lab cost has already been paid and is not returned. The seller chooses, in Gallery Defaults, whether that cost comes out of the buyer’s refund or out of the seller’s share. Buyers see the seller’s choice at checkout.
  • A print order cancelled before it goes into production costs nothing and is refunded in full.

8. Intellectual Property

  • Sellers retain full ownership of their Content. PixVend claims no ownership rights.
  • The PixVend brand, logo, software, and design are the intellectual property of DANCUEDIGITAL LLC - PixVend Protected Series.
  • Themes and plugins purchased through the marketplace are licensed, not sold. See individual theme/plugin licenses for specific terms.

9. Content Moderation

  • We reserve the right to remove Content that violates these Terms, our Acceptable Use Policy, or applicable law.
  • We respond to valid DMCA takedown notices. See our Copyright / DMCA Policy.
  • We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. See our Copyright / DMCA Policy. Each valid takedown notice is a strike:
    • First strike: the content is removed and we send a warning.
    • Second strike: the content is removed and the account is placed on probation.
    • Third strike, or a single case of egregious or willful infringement: the account is terminated.
    A strike is withdrawn if the content is restored after a valid counter-notice.
  • We may suspend accounts pending investigation of reported violations.

10. Data & Privacy

  • Your data is governed by our Privacy Policy.
  • You may export your data at any time via the Data Export feature or Cloud Backup (Business+ plans).
  • Upon account deletion, we will remove your Content from our servers within 30 days. Cached copies at CDN edge nodes may persist for up to 90 days.

11. Limitation of Liability

To the maximum extent permitted by law:

  • PixVend is provided “as is” without warranty of any kind, express or implied.
  • DANCUEDIGITAL LLC - PixVend Protected Series is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities.
  • Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you paid to PixVend in the 12 months preceding the claim.
  • We are not liable for losses caused by Stripe, Prodigi, or other third-party services.

12. Indemnification

You agree to indemnify and hold harmless DANCUEDIGITAL LLC - PixVend Protected Series, DanCueDigital LLC, their officers, and affiliates from any claims, damages, or expenses arising from: (a) your Content, (b) your use of the Platform, (c) your violation of these Terms, or (d) your violation of any third-party rights.

13. Termination

  • You may close your account at any time from your dashboard.
  • We may terminate or suspend your account for violation of these Terms, with or without notice depending on severity.
  • Upon termination, your storefront will be taken offline. You will have 30 days to export your data before it is permanently deleted.
  • Outstanding payouts will be processed according to Stripe’s standard schedule.

14. Dispute Resolution

  • These Terms are governed by the laws of the State of Florida, United States.
  • Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, unless you qualify for small claims court.
  • You waive any right to participate in class action lawsuits or class-wide arbitration.

15. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at legal@pixvend.com.

DANCUEDIGITAL LLC - PixVend Protected Series · a Florida protected series of DanCueDigital LLC