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Effective: May 9, 2026 · Last updated: October 8, 2026

Privacy Policy

This Privacy Policy explains how DANCUEDIGITAL LLC - PixVend Protected Series, a Florida protected series of DanCueDigital LLC (“PixVend,” “we,” “us”), collects, uses, and protects your information when you use PixVend.

1. Information We Collect

Information you provide

  • Account information: name, email address, password (hashed), store name, bio.
  • Payment information: processed and stored by Stripe. We do not store credit card numbers.
  • Content: photos you upload, gallery names, pricing, watermark settings.
  • Communications: support requests, feedback.

Information collected automatically

  • Usage data: pages visited, features used, timestamps.
  • Device information: browser type, operating system, screen resolution.
  • IP address: used for security, analytics, and approximate geolocation.
  • Cookies: see our Cookie Policy.

Face recognition data (Find My Photos)

  • When a Seller enables Find My Photos, we generate face embeddings (mathematical vectors) from uploaded photos using on-premise AI models.
  • Embeddings are numerical representations, not photos of faces. They cannot be reverse-engineered into images.
  • Buyer selfie uploads for face search are processed in real-time and not stored permanently.
  • All face data is stored on our own servers, not sent to third-party cloud services.
  • Face data is deleted when the associated photos are deleted or the Seller disables the feature.

2. How We Use Your Information

  • Operate and maintain the Platform.
  • Process payments and payouts via Stripe.
  • Generate thumbnails, watermarks, and display versions of your photos.
  • Send transactional emails (order confirmations, download links, payout notifications).
  • Deliver marketing emails that Sellers send to the people who signed up for them. These emails may include open and click tracking (a tiny image and links that pass through our servers) so the Seller can see how the email performed and which orders came from it. A click on a link to the Seller’s store sets a cookie on that store for up to 7 days for this purpose. Every marketing email has an unsubscribe link, and test emails are never tracked.
  • Provide customer support.
  • Detect and prevent fraud, abuse, and security threats.
  • Improve the Platform through aggregated, anonymized analytics.

3. Information Sharing

We do not sell your personal information. We share information only with:

  • Stripe: payment processing, seller onboarding, tax reporting (1099-K).
  • Prodigi: print fulfillment (buyer shipping address and order details for print orders only).
  • Cloudflare: CDN delivery, DDoS protection (photos and page content pass through Cloudflare’s network).
  • Law enforcement: when required by valid legal process (subpoena, court order).

4. Data Storage & Security

  • All data is stored on our own infrastructure in the United States (not third-party cloud services).
  • Photos are stored on dedicated storage servers with redundant disks.
  • Passwords are hashed using bcrypt. Sessions use secure, HTTP-only cookies.
  • All connections use TLS 1.2+ encryption.
  • We implement rate limiting, input validation, and other security measures to protect against common attacks.

5. Data Retention

  • Active accounts: data retained as long as your account is active.
  • Deleted content: removed from our servers within 30 days. CDN edge caches may persist up to 90 days.
  • Closed accounts: all personal data and content deleted within 30 days of account closure, except transaction records retained for tax/legal purposes (7 years).
  • Backups: rotated on a 30-day cycle.

6. Your Rights

All users

  • Access: view your data in your dashboard at any time.
  • Export: download all your photos and data via the Data Export feature.
  • Deletion: close your account from your dashboard to trigger data deletion.
  • Correction: update your information from your dashboard.

GDPR (EU/EEA residents)

Under the General Data Protection Regulation, you have additional rights including data portability, right to object to processing, and the right to lodge a complaint with your local supervisory authority. Our legal basis for processing is: (a) contract performance (providing the service), (b) legitimate interest (security, fraud prevention), and (c) consent (where applicable). Contact privacy@pixvend.com for GDPR requests.

CCPA (California residents)

Under the California Consumer Privacy Act, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. Contact privacy@pixvend.com for CCPA requests.

6a. Text Messages (SMS)

We collect mobile phone numbers in two ways:

  • Seller phone verification: sellers give us a mobile number so we can text a one-time code before they connect payouts.
  • Seller texting: sellers who use the PixVend Texting feature text their own customers through PixVend. Customers give their number and agree to receive texts on a seller’s store (for example at checkout, on a photo alert sign-up or when booking).

We use these numbers only to send the messages people asked for: verification codes, photo and order updates, booking reminders and, where a customer agreed, the seller’s offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the subcontractors that deliver the messages (our messaging provider and the mobile carriers), and only as needed to deliver them.

7. Children’s Privacy

PixVend is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly.

8. International Transfers

Our servers are located in the United States. If you access PixVend from outside the US, your data will be transferred to and processed in the US. By using the Platform, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least 30 days before taking effect.

10. Contact

Privacy questions or data requests: privacy@pixvend.com

DANCUEDIGITAL LLC - PixVend Protected Series · a Florida protected series of DanCueDigital LLC